Rabbi Abraham Herschel was once confronted with a complaint from his congregation. Some of the members of the synagogue told him that the liturgy did not express what they felt. Would he please change it? Herschel wisely told them that it was not for the liturgy to express what they felt, it was for them to learn to feel what the liturgy expressed.
—Ben Patterson, Serving God: The Grand Essentials of Work and Worship, 117 (citing Richard John Neuhaus, Freedom for Ministry)